You have 14 days to ask for a refund, and you do not have to give a reason.
Email hello@clearlinegroup.ca with the email address you used to buy. We will refund the full amount to the card you paid with. It usually takes 5 to 10 business days to appear, depending on your bank.
You can keep the files. Asking for them back would be theatre, and we would rather you kept something useful than felt bad about it.
If something did not work, telling us what went wrong helps us fix it. But it is not a condition of the refund.